Items can be returned so long as they are stock color and size, as in there were no special requests made WITHIN 7 BUSINESS DAYS. Buyers must understand that if the item is the wrong size / faulty, they are responsible for all shipping costs and price differences. Refunds will not be given unless the harness is faulty (stitching, hardware, etc). We are not responsible for any damages that may occur through normal wear and tear, pet damage, or shipping damages. We will do the best we can by providing well padded shipping envelopes / boxes, but the rest is up to you.
Please contact us with any questions.
We accept most major credit cards through our online store. We also accept PayPal.
**Please note that I can not guarantee shipping times, it's up to the post offices to do that but I can provide the estimate they have given me.
If you live in Calgary / Surrounding area you are welcome to pickup your items! There is no charge for this. I am also able to bring items to dog shows that I am attending. You MUST have paid for the item IN FULL before picking up your item.
All items will be shipped in a padded envelope or a box and will be well secured. All shipping costs will be paid for by the buyer. A shipping notification will be sent to you as soon as your item has been dropped off at the post office. Items will be shipped via Canada post.
I am using the address you provide for me, so make 100% sure that it's correct. Paypal makes it very easy to adjust your address so please please please make sure it's correct. If it's not, you will end up paying the shipping cost 3 times, I can not absorb this cost. If you notice your address is not correct you absolutely must notify me within 24 hours!
Items should NOT be machine-washed or dried. To clean, simply handwash in warm, soapy water and hang to dry. Do not expose the item to extreme heat, as the webbing and padding will both melt.
All hardware is rated from 500-3000lbs of force. Stitching is reinforced 4-6 times to ensure a safe bond. With this being said, we unfortunately cannot take responsibility for any or all injuries or death that may occur while using our gear. We take every precaution when making it to make sure it is strong and comfortable. We suggest you thoroughly inspect every piece of gear before use, because dogs can chew, which will lead to tearing, and gear does get worn down over time.
Be safe. Have fun!